Shipping policy

Shipping Policy

Last updated: August 5, 2026

This policy applies to orders placed through morrowshop.com.

Where we ship

Morrow currently ships only to valid delivery addresses in the United States. We do not currently offer international delivery through the online store.

Processing time

Orders are normally prepared for shipment by the next business day. Business days are Monday through Friday, excluding applicable public holidays. Orders placed after the daily cutoff, on weekends, or on holidays begin processing on the next business day.

Delivery estimate

Standard delivery is estimated at 3 to 5 business days after processing. The estimate displayed at checkout is not a guaranteed arrival date. Weather, carrier disruption, address problems, high-volume periods, and other circumstances outside our reasonable control can cause delays.

Shipping rates

  • Orders below $50: $7 standard shipping.
  • Orders of $50 or more: free standard shipping.

The qualifying order value is calculated after discounts and before any applicable taxes, unless checkout states otherwise.

Tracking

When tracking is available, we will email a tracking link after the order ships. Tracking information can take time to update after the parcel is handed to the carrier.

Address accuracy

Please review the shipping address before completing checkout. Contact info@morrowshop.com immediately if you notice an error. We cannot guarantee a change after fulfillment has started. Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Delays

If we learn that we cannot ship within the promised time, we will notify you and provide a revised shipment date. You may agree to wait or cancel the unshipped order for a full and prompt refund. If a shipped order arrives after the delivery estimate, Morrow may offer store credit equal to 20% of the merchandise value as a goodwill gesture. This optional credit does not replace any right to a refund or cancellation provided by applicable law.

Lost packages

If tracking does not show delivery and the carrier confirms that the parcel is lost, contact us. After the carrier investigation, you may choose a replacement or a full refund to the original payment method, including the shipping amount paid for the lost order. Required refunds are not replaced with store credit.

Damaged packages

Email us promptly with your order number and clear photos of the product, external packaging, shipping label, and damage. We will review the claim and provide an appropriate remedy under our Return and Refund Policy and applicable law.

Delivered but not received

If tracking shows delivered but you cannot find the parcel, first check the delivery location, household members, neighbors, building staff, and any carrier notice. Contact us promptly so that we can help open a carrier investigation. The outcome depends on the carrier evidence and applicable consumer rights.

Contact

Shipping questions: info@morrowshop.com.