Refund policy

Return and Refund Policy

Last updated: November 5, 2026

We want you to feel comfortable trying Morrow. This policy applies to orders placed through morrowshop.com and shipped to Canada.

60-day Morrow Promise

This policy applies to orders placed through morrowshop.com and shipped to Canada.

 You can return any unopened jar within 60 days of delivery for a full refund of the product price. Because Morrow is skincare, we can only accept jars that are unopened and still sealed. Opened jars cannot be
  returned.

 How to start a return

 Email info@morrowshop.com with your order number and the jar(s) you would like to return. We will reply with the return address and instructions. Please do not send anything back before you have heard from
  us.

 Refunds

Once we have received and checked your return, we will email you. Approved refunds are issued to your original payment method within 14 days. Your bank or card issuer may need a few extra business days to
  process it.

 Damaged or wrong items

 If your order arrives damaged or you received the wrong item, email us within 14 days of delivery with your order number and a photo. We will send a replacement or a full refund, at no cost to you.

 What we cannot accept

 Opened jars, products returned more than 60 days after delivery, and items that were not bought on morrowshop.com.

Contact

Questions or return requests: info@morrowshop.com.

Nothing in this policy limits rights that cannot lawfully be excluded or restricted.