Politique de remboursement

Return and Refund Policy

Last updated: August 5, 2026

We want you to feel comfortable trying Morrow. This policy applies to orders placed through morrowshop.com and shipped to the United States.

14-day Morrow Promise

You may request a return within 14 calendar days after your order is delivered. The first box may be opened and reasonably tried. If you purchased multiple boxes, any additional boxes must be unopened and returned in their original condition to qualify for a full-order refund.

To start a return, email info@morrowshop.com with your order number and the email address used for the order. Returns sent without prior approval may not be accepted.

Return shipping

For a change-of-mind return, the customer pays the return shipping costs. We recommend using a tracked service, because you remain responsible for the parcel until it reaches the return address we provide. Returns cannot be delivered in person. The approved return address is in the Netherlands and will be supplied in the return instructions.

If we sent the wrong product, or the product arrived damaged or materially defective, Morrow will cover the reasonable return cost when a return is required.

Damaged, defective, or incorrect products

Please contact us as soon as possible and include clear photos of the product, packaging, shipping label, and any visible damage. After review, we will provide an appropriate remedy, which may include a replacement, store credit, or a refund where required by applicable law. Store credit can be used on a future purchase from Morrow and does not replace any mandatory legal rights.

Lost orders

If tracking shows no delivery and the carrier confirms that the parcel is lost, you may choose a replacement or a full refund to the original payment method, including the shipping charge paid for the lost order. A required refund will not be replaced with store credit.

Delayed orders

If we cannot ship within the time promised at checkout, we will notify you and provide a revised date. You may agree to the delay or cancel the unshipped order for a full and prompt refund. When an order arrives later than the stated delivery estimate, we may also offer store credit equal to 20% of the merchandise value as a goodwill gesture. This goodwill credit does not limit your cancellation, refund, or other statutory rights.

Refund processing

Once your return is received and inspected, or once we confirm that no return is required, we will notify you. Approved refunds are issued to the original payment method within 14 days. Your bank or card issuer may require additional time to post the refund.

Items that cannot be returned

We cannot accept products returned more than 14 days after delivery, products showing misuse beyond a reasonable trial, gift cards, or items not purchased from morrowshop.com. These exclusions do not apply where mandatory law provides otherwise.

Contact

Questions or return requests: info@morrowshop.com.

Nothing in this policy limits rights that cannot lawfully be excluded or restricted.